Esyncify ("Esyncify", "we", "our", or "us") is committed to protecting the privacy and security of the information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you access our website, software, and integration services.
By accessing or using our services, you acknowledge the practices described in this Privacy Policy.
This Privacy Policy applies to the Esyncify website, software platform, restaurant management and order integration services, third-party platform integrations, customer support communications, and related services. It does not apply to third-party websites or services not controlled by Esyncify.
Esyncify processes two broad categories of information:
When a restaurant registers for our services, we may collect business name, contact person name, business email address, business phone number, business address, billing information, and account credentials.
To provide integration services, Esyncify may process order-related information received from connected platforms, including order identifiers, ordered products and quantities, order status and history, delivery and fulfilment details, pricing and adjustment information, and customer-facing notes.
When you visit our website, we may automatically collect IP addresses, browser type and version, pages visited, time and date of access, referral URLs, and device information.
We use the information we collect to provide, maintain, and improve our services, process orders and manage integrations, communicate with you about your account, respond to support requests, comply with legal obligations, detect and prevent fraud or misuse, and analyze service usage.
We do not sell personal information. We may share information with service providers who assist us in operating our services under confidentiality obligations, Connected Platforms as necessary to provide the services, and as required by law or to protect legal rights.
We retain account and operational data for as long as your account is active and for a reasonable period afterward for legal and operational purposes. Order and transaction data is retained in accordance with our data retention schedule and applicable law.
We use commercially reasonable technical and organizational measures to protect the information we hold. However, no system is completely secure, and we cannot guarantee absolute security.
We may use cookies and similar technologies for service functionality, analytics, and performance measurement. See our Cookie Policy for details.
Our website may link to third-party websites. We are not responsible for the privacy practices of those sites.
Our services are not directed to children under the age of majority. We do not knowingly collect personal information from minors.
Your information may be processed in countries other than your own. We take steps to ensure appropriate protections are in place for any international transfers.
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information. To exercise your rights, contact us at privacy@esyncify.com. We will respond in accordance with applicable law.
We may update this Privacy Policy from time to time. We will post the updated policy with a revised effective date and provide reasonable notice of material changes.
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:
Esyncify — Vancouver, British Columbia, Canada